Taleemgah Credits FAQ
If you’ve had Taleemgah credits added to your account by our team, via a refund, or through a gift and promotional code you’ve redeemed, then they will be automatically applied to your next course purchase at Udemy.com. The credits can be used towards purchasing any Taleemgah course!
Below are some of the frequently asked questions we receive regarding Taleemgah credits.
What are Taleemgah credits?
Taleemgah Credits are a balance that is automatically counted towards your next course purchase, even though the credits have no cash value. So, for example, if you’ve had $5 of USD credits added to your account by our team, and the next course you decide to purchase is listed at $30 USD, then you will only be charged $25 USD.
How are credits used?
Taleemgah credits in your account will be automatically applied to your next course purchase. So, when you select a course and proceed to the payment page, you will see the total credits that have been applied to the purchase. In addition, if you have any credits left in your account, the remaining total will also be posted.
Please note that Taleemgah credits can only be applied on purchases that take place at Taleemgah.online, and not on the Android or iOS Taleemgah mobile app.
How long do I have to use my credits?
You can confirm the expiration date of your credits by looking at the right hand side of your Credit History page.
I received a gift or promotional code for Taleemgah Credits. How do I redeem them?
If you have received an email for a gift or a promotional code, click on the redemption link in the email to redeem your credits. Once you have redeemed the code, the credits will be added to your account.
What if I lose my gift or promotional code for Taleemgah Credits?
If you lose your gift or promotional code, please contact customer support for the retailer where the code was purchased. Since the initial transaction did not occur on the Taleemgah platform, we do not have access to the necessary information and cannot offer additional assistance.
What happens if I refund a course that had Taleemgah Credits applied to the purchase?
If you are granted a refund for a course purchase, which used Taleemgah credits towards it, the credits that were applied to the initial purchase will be returned to your Udemy account. Please note that Taleemgah’s standard refund policy applies.
Why is there an option to choose Taleemgah Credits for my refund instead of to my original payment method?
If your transaction is eligible for a refund to your original payment method, you can choose to receive that refund in the form of Taleemgah Credits instead. The credits will be added to your account immediately after your refund is processed so that you can use them towards your next purchase.
With refunds to your original payment method, it may take 5 to 10 business days before the funds are posted to your bank account, or longer, depending on your financial institution and location.
For more information regarding our refund policy, please click here.
I selected Taleemgah Credits for my refund but I’ve changed my mind. Can I have the refund sent to my original payment method instead?
No. Once Taleemgah Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system and sent to your original payment method instead. Taleemgah Credits are added to your account immediately after the refund is processed.
Can I request a cash refund for a gift or promotional code before it’s redeemed for Taleemgah credits?
If you have purchased a gift or promotional code from a third-party vendor, you will need to contact that vendor directly, for information regarding the company’s refund policies.
If I purchase a course as a gift will my credits be applied?
Yes. Taleemgah credits in your account will also be automatically applied to a course you purchase as a gift.
Can I use my credits on the mobile app?
No. Taleemgah credits can only be applied to purchases that take place at Udemy.com, and not on the Android or iOS Taleemgah mobile app.
How can I check my account’s credits?
You can check your account’s credit total, and review your credit history, by navigating to your Taleemgah credits page. You can access the page by moving your cursor to your initials or profile image at the top right hand, and then by clicking on Taleemgah credits in the dropdown menu.
You can also get there by clicking here.
In your account’s credit history you can review when and how many Taleemgah credits were added to your account, the status of the credits (for example: whether they were used towards a course purchase), and their expiration date.
Please note that your credit history page is only accessible at Taleemgah.online, and not through the Android or iOS Taleemgah mobile app.
Can I request to have my credits put on hold? Or select credits with a specific expiration date to be applied to my next course purchase?
No. Taleemgah is set up to automatically apply Taleemgah credits to your next course purchase, regardless of the expiration date, until all your account credits have been used.
Can I redeem more than one promotional code for credits?
Generally speaking, promotional code campaigns are limited to one code per person. Additionally, if you qualify to receive more than one promotional code as part of separate campaigns, only one promotional code can be redeemed for credits, until you have applied that first set of credits towards a course purchase (or until the first set of promotional credits expire).