Troubleshooting

Sometimes, a PDF document will take a while time to load. From the course dashboard, check how many pages is included in the document. If the document has multiple pages it’s likely that the large file size is impacting the load time. Try refreshing the page to fix the issue. …

If you’ve found a security vulnerability on the Taleemgah site, please report it through email. Our security team will investigate all legitimate reports and will do their best to fix issues as quickly as possible. Bounty Payments Our bounty program is designed to reward those who help us maintain a safe …

If you’re having difficulty logging into your Taleemgah account, this article includes troubleshooting steps you can take to resolve common log in issues and resume your learning experience! Learn how to sign up for Taleemgah or log into your Taleemgah account. Review troubleshooting instructions if you believe your Taleemgah account may be …

If you’re encountering audio or video issues while attempting to watch a course on a browser, this article includes several ways to troubleshoot and resolve these problems. Our Support Team also refers to the troubleshooting steps in this article when responding to inquiries regarding playback issues.  Additional resources: Learn more about Taleemgah’s …

Troubleshooting How to Solve Payment Issues How to Troubleshoot Audio & Video Issues How to Find Your Missing Course Troubleshooting Log in Issues Report a Security Vulnerability Why Won’t the PDF Load? …

If you’ve bought a course and it’s not showing up in the Dashboard section of your Taleemgah account, this article explains the most common reasons for this, and how you can find your course.  If you don’t see the course you purchased on the Dashboard page, and it’s not located in the Enrolled Courses Section of your …